Novato YMCA
Novato YMCA
Local Business
- name
- Novato YMCA
- address
- 3 Hamilton Landing #140, Novato, CA 94949, USA
- observed at
- 2026-10-11T00:07:47.125Z
- google place id
- ChIJMROQJ5iihYARULkn710n91Q
- county association
- Public Google Places result returned in the Marin source collection; location is the stated address
maps.google.com ↗
Recorded 2026-10-11
Connected objects
Marin County · in collection
Novato YMCA · describes
Google
I do not like gyms in general so a 5 star is not me , but it is a fine work out space . It could have better A.C. and classes are very crowded
Carol Vergano · Novato YMCA · about
Google
Nice neighborhood gym. Has everything needed for a good workout. Clean and plenty of parking
Eric Hood · Novato YMCA · about
Google
Novato YMCA has permanently shut down, effective 9/15/2018
Francie · Novato YMCA · about
Google
I have had a horrible experience with administrative staff in particular Debra at the Novato Hamilton location. I live in Novato but work in Santa Rosa. I am registered through the Santa Rosa location. I asked Debra to help me with a website login for the Novato location, she said I had to go Santa Rosa to sign a waiver and they would give me an online login for the Novato location. In the meantime I asked Debra to sign me up for a class the next day since I couldn't login and the class fills up quickly - she said she couldn't do that. I went that same afternoon and signed the waiver at the Santa Rosa location. The Santa Rosa location told me the Novato location needed to give me a login. I called Debra back at Novato location and she said there was nothing she could do that she did not have the resources to fix the problem. I suggested maybe she call the Santa Rosa location and communicate with someone over there to find my account and come up with solution if not a temporary solution so I could go the class. She made no effort help me and was quite frankly rude about it nor make a semblance of an attempt to come up with a permanent solution let alone a temporary solution so I could register for my class. I asked her to speak to a manager that surely there was someone who could help me. She said there was no one. At that time my call dropped from poor connection. I tried calling Debra back seconds later, she didn't pick up. I tried again, no answer. I waited one minute tried again, no answer. Seconds later I tried again from my work cell phone which has a different number and what do you know Debra picked up! Your front desk person was screening my call and purposely didn't pick up my call. At this point I was so frustrated I asked my fiancé if he would call and help work out my issue. For some reason when he asked she then registered me for the class I asked her to sign me up that morning but at that point it was full so I got waitlisted. She then proceeded to tell my fiancé that she was going to get the issue fixed first thing on Monday, 1/22 and give me a call with the solution. It is now 7:30pm on 1/22 and I have neither a solution or a follow up phone call. Absolutely some of the worst customer service I have ever received. If it wasn't for my girlfriend that I like working out with and the fact I have a wedding coming up in June I would immediately cancel my membership. If things don't improve I will definitely find a gym come June that is more welcoming with better service.
Katie R · Novato YMCA · about
Google
Sad to see it go
Ariel Titurel · Novato YMCA · about