Google Places result · Sonoma Fit Novato
- matched
- true
- service
- Google Places
- collection
- Marin public-source records
- successful
- true
- observed at
- 2026-10-11T00:14:40.437Z
maps.google.com ↗
Recorded 2026-10-11
Connected objects
Marin County · in collection
Sonoma Fit Novato · returned
Google
Terrible customer service! If you wish to cancel your membership, they will direct you to a third-party vendor with an Arizona address and a call center in India (no joke). I am paid through the month but they require an additional month of payment before they will terminate your contract. Basically, extorting more money for a service, I wish to no longer receive. I originally wanted to cancel because morning class offerings continue to shrink, no staff are ever on site in the mornings. Facilities lack proper cleaning materials to wipe down equipment or clean up sweat. The urinal in the men's room has been out of order for a year or more. I could go on....I just wanted to cancel my membership and walk away but now I am wasting my time and energy battling over paying more for a service that I want to terminate. I cannot emphasize enough, DO NOT DO BUSINESS WITH THIS COMPANY!!! ZERO stars.
Ryan Bartling · Sonoma Fit Novato · returned
Google
I had an issue with the billing department and contacted Jastine. I was amazed at her promptness and professionalism in helping me. I think Sonoma Fit has been having some growing pains but it looks like they are doing there best to raise the bar. Thank you
Marin Appliance Repair · Sonoma Fit Novato · returned
Google
Second day with power outage?! And they put a note there saying they will open only 9-3pm next couple days. Today is December 13th, 2025. This gym is expensive and they are having a lot of issues(no keys, no employees to open the gym, cold, and etc). I am not happy with this gym! And to cancel that I need to wait 35 days, so they will charge me more! It's not worth it to spend my money there.
Nitya Lins · Sonoma Fit Novato · returned
Google
You see all the bad reviews about sketchy billing practices? Absolutely true. I'm cancelling my membership. With a few of my friends. Clean your water filtration system, it tastes like lead. Can you imagine a gym that has signs all over saying "kettle bells are only for classes, please don't use". Wt? What I'm I paying 150 dollars for? The broken machines that you don't want to fix? P.s all the positive reviews are from the gym owners friends. Notice, they try to cover up for the horrible billing practices.
Az Walky · Sonoma Fit Novato · returned
Google
Sonoma fit Novato is an amazing gym. Let me tell you why. They have something for everybody. If you’re new to the gym environment there are many classes that are gauged for beginners but as you progress in your fitness journey the intensity of the classes they offer increase. A few of the classes they offer are Room X(HIT Class), sprint 8, TRX, Zumba, Bootcamp, Yoga and many others. Now let’s talk about the gym floor. The equipment is 100% top end. I use it all. There is a turf field that allows you to do sled pushes and pulls. An additional plus are the three Olympic lifting stations that most other gyms do not have. My advice is to go check it out. Oh yea…it also has 24/hr access by way of an app from your phone that unlocks the door for you. 🏋🏽👟
Alex Brown · Sonoma Fit Novato · returned
Sonoma Fit Novato · about
Google · on platform