They did a fine job detailing my vehicle… however the last thing I did before leaving my car in the hands of the detailer was to put my keys in the cup holder. My house key was on a red Pom Pom- (tennis ball sized) When I got my car back that portion of my key was gone. They took my house key and the mini Swiss Army knife attached. I returned and asked about lost and found- no success. I was locked out of my house. I’m sure the key was of no interest- just the pocket knife. I will NEVER return. Novato Car Wash is my new go-to. Sad