I was so pleased with my experience at the Novato store. This is the second time I've been in the store and both times everyone was so very friendly, I felt genuinely welcome and felt well taken care of, old-fashion courtesy. I came in for a watch battery change, and the gentleman who took care of it was great, very fast and very professional. Very nice selection of watches as well. It was a pleasure visiting the store, and I will definitely be back.