ikram najm
in
ikram najm
Profile
- platform
- collection
- Marin public-source records
- profile url
- https://www.google.com/maps/contrib/112009597453399534743/reviews
Connected objects
Marin County · in collection
Google
Unfortunately, my recent experience at Four Seasons Casablanca was extremely disappointing, particularly when it came to the welcome and overall quality of service. From the moment I arrived, I noticed that some of the tables were not properly clean, which is particularly surprising for a hotel of this standard. However, what disappointed me the most was the attitude of some members of the staff, especially the customer service team. The lack of courtesy, professionalism, and respect was simply not what one would expect from a five-star hotel. The valet service was an even worse experience. The attitude of the staff was particularly unpleasant and lacked basic courtesy and professionalism. What makes this experience even more disappointing is that I had visited the hotel in 2019 and had a completely different impression. At that time, the welcome, service, and attention to guests were truly worthy of the Four Seasons standard. Today, unfortunately, the difference is striking. The experience I had no longer reflects the level of service I previously associated with this hotel. It is genuinely disappointing to see such a decline in the quality of service. After this experience, this will most likely be my last visit to Four Seasons Casablanca.
ikram najm · Four Seasons Hotel Casablanca · authored by
Google · on platform