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I'm sorry but if you're a new employee and your customer is telling you something that they're not able to accomplish online because that is exactly what the online rep told them then maybe instead of continuing to question and doubt the customer you should pick up the phone and call someone and inquire about a process that you are unfamiliar with. So instead this senior employee decided to say that I was the one that was being unreasonable. I will never go into this branch again I will not be treated that way and I recommend you don't either.. perhaps training your new employees more appropriately would have been the better way to handle this rather than taking it out on the customer. Pathetic excuse for any type of customer service.","rating":1,"collection":"Marin public-source records","source_url":"https://www.google.com/maps/reviews/data=!4m6!14m5!1m4!2m3!1sCi9DQUlRQUNvZENodHljRjlvT25WUGFYa3dORGRwU1RWU2NHVjBlVUpIUW1Wa1ZuYxAB!2m1!1s0x8085bb7b89d89c51:0xe05c7d657138a35c","observed_at":"2026-10-11T00:10:46.186Z","published_at":"2026-06-01T22:29:15.331914546Z"},"source_id":"src_58f9cdc1814e852b5098","updated_at":"2026-11-02T06:47:00.190Z","type":"Feature","geometry":null,"links":{"self":"https://miscsubjects.com/atlas/atoms/atm_google_review_03fcffb7cebaa720370a9d4c","children":"https://miscsubjects.com/atlas/atoms/atm_google_review_03fcffb7cebaa720370a9d4c/children","descendants":"https://miscsubjects.com/atlas/atoms/atm_google_review_03fcffb7cebaa720370a9d4c/descendants","inside":"https://miscsubjects.com/atlas/atoms/atm_google_review_03fcffb7cebaa720370a9d4c/inside","graph":"https://miscsubjects.com/atlas/graph?start=atm_google_review_03fcffb7cebaa720370a9d4c","page":"https://miscsubjects.com/graph/atlas:atm_google_review_03fcffb7cebaa720370a9d4c","json":"https://miscsubjects.com/graph/atlas:atm_google_review_03fcffb7cebaa720370a9d4c.json"},"ancestors":[],"children_by_kind":[],"edges_out":[{"rel":"about","id":"atm_google_business_59ef213706b555cee1f985ad","kind":"LocalBusiness","name":"Charles Schwab","share":null},{"rel":"authored_by","id":"atm_google_profile_c444ed79fc65f1a8add04198","kind":"Profile","name":"Tt H","share":null},{"rel":"in_collection","id":"atm_geoid_06041","kind":"County","name":"Marin County","share":null},{"rel":"on_platform","id":"atm_platform_google","kind":"Platform","name":"Google","share":null},{"rel":"review_of_place","id":"atm_google_place_59ef213706b555cee1f985ad","kind":"GooglePlace","name":"Charles Schwab","share":null}],"edges_in":[],"edges_in_total":1,"external_ids":[],"source":{"id":"src_58f9cdc1814e852b5098","url":"https://www.google.com/maps/reviews/data=!4m6!14m5!1m4!2m3!1sCi9DQUlRQUNvZENodHljRjlvT25WUGFYa3dORGRwU1RWU2NHVjBlVUpIUW1Wa1ZuYxAB!2m1!1s0x8085bb7b89d89c51:0xe05c7d657138a35c","license":"Public source; 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