{"ok":true,"object":{"id":"atm_google_review_6428f34a19781c17befdd7f7","kind":"GoogleReview","name":"Maria R. · Mister Sparky of North Bay","parent_id":null,"depth":null,"facts":{"text":"One star for Christopher/Mr. Sparky’s communication and coordination. Five stars for Tim, the technician.\n\nOur HOA is using Mr. Sparky for a community-wide main panel replacement project, including permits and coordination with PG&E. We were originally scheduled for August 3 and were told they would arrive between 8 and 9 a.m. Because the power would be turned off, we made arrangements to be out of the house.\n\nWhen 9 a.m. came and went, I called Christopher, who was listed as the contact person for questions. Only then did we learn that the appointment had been moved to August 17. No one had informed us.\n\nTo Christopher’s credit, he was able to send someone out that day to do the quick piece of work needed inside the house so we would not need to be home again for that part. He also agreed to take $200 off the price because of Mr. Sparky’s on-time guarantee.\n\nThe week before August 17, PG&E called us directly and said they could not come on the 17th and would instead come on the 21st. We asked PG&E to coordinate with Mr. Sparky, since we had heard nothing from Mr. Sparky about the change.\n\nI then called Christopher twice that week and left voicemails asking for confirmation that Mr. Sparky was coordinating with PG&E and whether August 21 was now the correct date. I never received a call back.\n\nThen, on the morning of August 17, we were woken up by Tim from Mr. Sparky ringing our doorbell because he was there to replace the panel.\n\nIt turns out Tim had independently reached out to PG&E before the 17th and made sure they came out so the work could proceed as scheduled. He did not know PG&E had called us to say they would not be coming that day. Because of Tim, the actual work went smoothly.\n\nThe problem is that no one told us Tim had resolved the PG&E issue and that the work was still going ahead on the 17th. We were completely unprepared when the power was turned off for hours.\n\nFor a job involving permits, PG&E coordination, HOA-wide scheduling, power shutoff, and communication with individual households, this was unacceptable. We were not informed when the first appointment changed, our follow-up calls were not returned, and we were left not knowing whether the work was happening on the 17th or the 21st.\n\nTim did a great job. Christopher/Mr. Sparky’s scheduling, coordination, and communication did not.","rating":1,"collection":"Marin public-source records","source_url":"https://www.google.com/maps/reviews/data=!4m6!14m5!1m4!2m3!1sCi9DQUlRQUNvZENodHljRjlvT2tvemFYTXdkbFp1ZVdaWE1uSkNVRm8yTmtGNloyYxAB!2m1!1s0x1ca42bac010616b:0xdde3a1b26df1484d","observed_at":"2026-10-11T00:11:03.460Z","published_at":"2026-08-17T21:11:53.850404715Z"},"source_id":"src_e982789fa0ef3c84785b","updated_at":"2026-11-02T06:47:00.190Z","type":"Feature","geometry":null,"links":{"self":"https://miscsubjects.com/atlas/atoms/atm_google_review_6428f34a19781c17befdd7f7","children":"https://miscsubjects.com/atlas/atoms/atm_google_review_6428f34a19781c17befdd7f7/children","descendants":"https://miscsubjects.com/atlas/atoms/atm_google_review_6428f34a19781c17befdd7f7/descendants","inside":"https://miscsubjects.com/atlas/atoms/atm_google_review_6428f34a19781c17befdd7f7/inside","graph":"https://miscsubjects.com/atlas/graph?start=atm_google_review_6428f34a19781c17befdd7f7","page":"https://miscsubjects.com/graph/atlas:atm_google_review_6428f34a19781c17befdd7f7","json":"https://miscsubjects.com/graph/atlas:atm_google_review_6428f34a19781c17befdd7f7.json"},"ancestors":[],"children_by_kind":[],"edges_out":[{"rel":"about","id":"atm_ovt_54445bdb_392c_4c2e_94da_2a4a48799bf7","kind":"LocalBusiness","name":"Mister Sparky of North Bay","share":null},{"rel":"authored_by","id":"atm_google_profile_714fd89db1ad1637413bc101","kind":"Profile","name":"Maria R.","share":null},{"rel":"in_collection","id":"atm_geoid_06041","kind":"County","name":"Marin County","share":null},{"rel":"on_platform","id":"atm_platform_google","kind":"Platform","name":"Google","share":null},{"rel":"review_of_place","id":"atm_google_place_12cd96473b0d21ff50d5bcd1","kind":"GooglePlace","name":"Mister Sparky of North Bay","share":null}],"edges_in":[],"edges_in_total":1,"external_ids":[],"source":{"id":"src_e982789fa0ef3c84785b","url":"https://www.google.com/maps/reviews/data=!4m6!14m5!1m4!2m3!1sCi9DQUlRQUNvZENodHljRjlvT2tvemFYTXdkbFp1ZVdaWE1uSkNVRm8yTmtGNloyYxAB!2m1!1s0x1ca42bac010616b:0xdde3a1b26df1484d","license":"Public source; 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