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Still, I left smiling, telling him, “ I appreciate you!”\nWhen I returned several days later with the completed vision form, I thought I was supposed to return to the same line 10, but wasn’t 100% sure, and there were two people in line. I didn’t want to wait in line only to be told to go back to the info desk first, where there were three people in line,  So I went to line 8 where the staffmember seemed unoccupied, with no one in line. I asked him if I could ask a quick question, to which he responded firmly, “Make it QUICK.” So I asked him whether I should go directly back to line 10 with the completed vision form, to which he responded something like, “Why are you asking me?!” What??!!!  Why is this person even in customer service facing the public? He knew or should have known the answer to my simple question, but couldn’t just tell me yes or no in a civil manner. Pretty crazy and uncalled-for.\nTo be clear, the main guy handling my license renewal was somewhat less rude on my second visit and gave me a temporary license, but the person at line 8?!!  Completely unacceptable.\nI know not to expect much from the DMV, and have been to many other DMVs in my life, but this was by far the worst DMV experience.","rating":2,"collection":"Marin public-source records","source_url":"https://www.google.com/maps/reviews/data=!4m6!14m5!1m4!2m3!1sCi9DQUlRQUNvZENodHljRjlvT2toSFZEbEJUMVpoVG5wNlNIZEVWVk15YW5Ka2NXYxAB!2m1!1s0x8085bb7ea559cfad:0x437026f42c3c9649","observed_at":"2026-10-11T00:07:18.526Z","published_at":"2026-07-22T18:26:40.934473097Z"},"source_id":"src_326abe2e9082bea1ddcd","updated_at":"2026-11-02T06:47:00.190Z","type":"Feature","geometry":null,"links":{"self":"https://miscsubjects.com/atlas/atoms/atm_google_review_98c77c6727851703b7a6bc69","children":"https://miscsubjects.com/atlas/atoms/atm_google_review_98c77c6727851703b7a6bc69/children","descendants":"https://miscsubjects.com/atlas/atoms/atm_google_review_98c77c6727851703b7a6bc69/descendants","inside":"https://miscsubjects.com/atlas/atoms/atm_google_review_98c77c6727851703b7a6bc69/inside","graph":"https://miscsubjects.com/atlas/graph?start=atm_google_review_98c77c6727851703b7a6bc69","page":"https://miscsubjects.com/graph/atlas:atm_google_review_98c77c6727851703b7a6bc69","json":"https://miscsubjects.com/graph/atlas:atm_google_review_98c77c6727851703b7a6bc69.json"},"ancestors":[],"children_by_kind":[],"edges_out":[{"rel":"about","id":"atm_ovt_360a58aa_49ae_485b_8f11_0bec7d8db1e9","kind":"GovernmentOrganization","name":"Novato DMV","share":null},{"rel":"authored_by","id":"atm_google_profile_6be798695b0858fcf10dd961","kind":"Profile","name":"Susan M","share":null},{"rel":"in_collection","id":"atm_geoid_06041","kind":"County","name":"Marin County","share":null},{"rel":"on_platform","id":"atm_platform_google","kind":"Platform","name":"Google","share":null},{"rel":"review_of_place","id":"atm_google_place_c84fee75e007b6cbea642ca6","kind":"GooglePlace","name":"Novato DMV","share":null}],"edges_in":[{"rel":"returned","id":"atm_google_call_219","kind":"SourceCall","name":"Google Places result · Novato DMV","share":null},{"rel":"returned","id":"atm_google_call_239","kind":"SourceCall","name":"Google Places result · Novato DMV","share":null},{"rel":"returned","id":"atm_google_call_2949","kind":"SourceCall","name":"Google Places result · Novato DMV","share":null},{"rel":"returned","id":"atm_google_call_3137","kind":"SourceCall","name":"Google Places result · Novato DMV","share":null}],"edges_in_total":4,"external_ids":[],"source":{"id":"src_326abe2e9082bea1ddcd","url":"https://www.google.com/maps/reviews/data=!4m6!14m5!1m4!2m3!1sCi9DQUlRQUNvZENodHljRjlvT2toSFZEbEJUMVpoVG5wNlNIZEVWVk15YW5Ka2NXYxAB!2m1!1s0x8085bb7ea559cfad:0x437026f42c3c9649","license":"Public source; 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