Mark Raimondo · Marinwood Inn & Suites
- text
- Horrible experience. Worst hotel customer care of my life. Book two rooms and let them know late arrival. Arrived w whole family just after 12 am. 12:06 am. No one there at all there. Completely closed. I called the number and the most rude man said “too late” and hung up. Would not pick up phone again. We called and called and called. So we had to book at another hotel. Today in the am I called to see about a refund and same rude man again yelled two or three words and hung up again. Would not pick up phone. Will have to challenge my cc. But man what a pain. Again in reservation I let them know arrival time. It is a hotel. No policy, no arraignments, no words, no instructions, no call to check up on us as we were driving 5 hours to get there. Just pure robbery. Luckily right around corner was a clean and well staffed Courtyard Marriot. Essentially the same price. No even a close call. The Mariwood looked so dingy and sad. Total scam.
- rating
- 1
- collection
- Marin public-source records
- source url
- https://www.google.com/maps/reviews/data=!4m6!14m5!1m4!2m3!1sCi9DQUlRQUNvZENodHljRjlvT21kSVpWaGFObGxYZFRGcFYwMHdRbmd4WTE5eVYwRRAB!2m1!1s0x8085a2b69d254d93:0x134b10ce49e1ed3c
- observed at
- 2026-10-11T00:10:27.573Z
- published at
- 2026-07-10T22:18:42.251356694Z
Google
Horrible experience. Worst hotel customer care of my life. Book two rooms and let them know late arrival. Arrived w whole family just after 12 am. 12:06 am. No one there at all there. Completely closed. I called the number and the most rude man said “too late” and hung up. Would not pick up phone again. We called and called and called. So we had to book at another hotel. Today in the am I called to see about a refund and same rude man again yelled two or three words and hung up again. Would not pick up phone. Will have to challenge my cc. But man what a pain. Again in reservation I let them know arrival time. It is a hotel. No policy, no arraignments, no words, no instructions, no call to check up on us as we were driving 5 hours to get there. Just pure robbery. Luckily right around corner was a clean and well staffed Courtyard Marriot. Essentially the same price. No even a close call. The Mariwood looked so dingy and sad. Total scam.
Connected objects
Marin County · in collection
Marinwood Inn & Suites · about
Marinwood Inn & Suites · review of place
Mark Raimondo · authored by
Google · on platform