JiJi assisted us in the store in Novato and helped us go through multiple catalogs looking for the best shades in our price range. Wassim came to our home to measure the windows and doors and within 3 weeks our shades were installed by Ramzi, who was amazing! The process was seamless and the price was competitive. Their product range is vast and they don't try to sell you the most expensive option. We had a great experience and would definitely recommend High Tech Shades to anyone looking for new window or door coverings.
Excellent service from initial contact through installation. I chose Hunter Douglas top down bottom up motorized shades and they are perfect for my needs.
This High Tech Shades review is about my experience with their great customer support, selection, and dedication to customer satisfaction. High Tech Shades in Novato was initially pointed out to me by a close friend who had a great experience with them. He was attempting to get a cord fixed on a window covering, and every business (including the one he bought it from) was telling him he had to buy a new window covering. My friend thought this was ridicules. He called High Tech Shades who told him they would send a technician out to replace the cord, which they did. I knew right away that a business that has customer support like that is where I want to buy window coverings. I needed new window coverings where I just moved to in Mill for the master bedroom, three bay windows in the living room, and office. The living room and office windows weren’t a tough call because the Project Coordinator, JiJi, showed me several options and what became obvious were custom Hunter Douglas Duette Honeycomb Shades with their cell construction for insulation and the amount of light I wanted to get through.
The most important room to me was the master bedroom where I wanted two motorized blackout drapes, floor-to-ceiling, and wall-to-wall to cover a sliding glass window on the right and a smaller window on the left. Getting blackout drapes were important to not be bothered by sunlight in the morning and whenever I felt like a nap. Motorized was needed because I wanted neither cords nor wands because I got thick material and lining and wanted the stress of opening and closing the drapes to be evenly distributed. I had been to every window covering place in Southern Marin County looking for what I wanted for the bedroom windows, and none had the material I wanted or a selection from which I could find something else. High Tech Shades had such a great selection it took me two weeks to make up my mind with samples in my place. They had the material I initially wanted, but I was distracted with others I liked in their selection. From there I found out about others on their team that did a great job: Jihan took the measurements, and Wassim and Randy (JiJi’s son) did the installations. I’m a happy customer and got that way from their great customer support, selection, and dedication to customer satisfaction.
We love our new electric shades. They are beautiful and we have them programmed to open from the top in the morning, just enough to let the light in, but not enough to allow direct light onto our sofa. When the sun is high enough that it won’t stream onto our furniture, they automatically open all the way. At sundown, they close automatically.
The people at High Tech Shades are customer-focused and the installer was respectful and courteous. We will recommend HTS to all of our friends.
The BEST! I love working with this company. Everyone is friendly, skilled, and efficient. They even provided excellent advice on what kind/color blinds to install where and their recommendations have been one of the best and most enjoyable investments we've made in our home. We've needed some minor tweaks and they're super responsive.
Truly a pleasure doing business with them from start to finish.
