Google Places result · Matsuyama Restaurant

We have eaten here multiple times. Tonight was a huge disappointment. The server was rude and inattentive. We wanted to order more drinks, but never did because he wouldn't come back to our table. We finally had to get up to find him and ask for service. Gyoza were the worst I have ever had. Gummy and gooey. The chicken had a good flavor, but not enough sauce. We asked for extra sauce to take with our to go meal. We were charged $1.50 for each small container and 25 cents for each to go box. I don't know that I would return.

Originally wanted to give three stars but, the more I reflect on my experience here, the weirder it seemed. Service: we were not greeted when we entered, which confused my partner and left him uncertain of where to go to ask for a seat. We also said goodbye as we left and did not get a goodbye or even a glance in return. I know it's NOT hard to look up and just say bye. The server just seemed like he did not want to be there. I don't blame him if he was tired though. Thankfully our food came quick. This was a huge benefit as the experience went on and I realized I just wanted it to be over. Atmosphere: it took me a while to figure out what was wrong, but there wasn't any music. The quiet isn't a bad thing on its own. But I could hear literally every conversation happening at other tables, some of which were personal and I did not want to hear. The customers deserve a little cover to have conversations with their partners/families. Food: all ingredients were VERY cheap and every dish was underseasoned. The edamame was yellow and soft like it had been frozen multiple times, no salt. The salmon skin was so heavily battered that it tasted like white bread and nothing like salmon skin at all; it was also somehow NOT crispy, despite being fried. The ramen noodles were soft, maybe overcooked, cheap or both? Maybe soggy is a better word; they had not texture. The cabbage reminded me of boiled lettuce. The broth was weak like water with a vague semblance of chicken, not salt. Even the pork ramen was chicken flavor. I has to put so much wasabi in the broth to get any kind of flavor. The tuna in the sushi was grey and the rice was hard and did not look or taste like sushi rice. It was the triple spicy sushi, but was not spicy and I could not figure out what the third spicy ingredient was supposed to be?? I... I've had better gas station sushi. I understand that is a shame on me too for ever having eaten gas station sushi. This experience was.. bad. I won't go back. If I had been alone and not with my partner, I would have told the server to cancel my order and that I have to leave.

Fantastic service, generous portions and the staff are very accommodating! We come for any special birthday and anniversary!

Horrible service. Writing this review on behalf of my mother. She came in herself and ordered a sushi roll and found hair on the roll. She alerted the waiter who in term called her a liar and assumed she wanted ‘free food’. No discount or compensation was given. She couldn’t even finish the roll and she left because of it. Horrible service here.

Matsuyama in Novato was a great find during our midday pit stop on the way to Sonoma County. I had the teriyaki beef and tempura combo, and both were delicious—the beef was tender with just the right amount of sweetness, and the tempura was crispy without being too greasy. My family and nephews all enjoyed their meals, and the kids’ plates were a hit. The restaurant has a cozy, no-frills atmosphere, making it a great spot for a casual meal. My mom was surprised to find Japanese food in the area, but Matsuyama is definitely a solid local gem. The pricing was reasonable, especially for the quality and portion sizes. Service was friendly and efficient, making the experience even better. If I’m ever in the area again, I’d love to stop by and try more of their menu!