Pet Food Express
- rating
- 4.7
- address
- 912 Diablo Ave, Novato, CA 94947, USA
- website
- https://www.petfood.express/
- place id
- ChIJd6GHwIK8hYARFzhpwK4QcU8
- collection
- Marin public-source records
- observed at
- 2026-10-11T00:12:01.219Z
- review count
- 121
- google maps url
- https://maps.google.com/?cid=5724374944103086103&g_mp=Cidnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLlNlYXJjaFRleHQQAhgEIAA
maps.google.com ↗
Recorded 2026-10-11
Connected objects
Marin County · in collection
Google Places result · Pet Food Express · returned
Google
We stopped by Pet Food Express on Diablo Avenue looking for a specific dog food for our finicky puppy, and while we couldn’t find it on the shelves after a few minutes of searching, the experience turned out to be a great one. A friendly gentleman who had warmly greeted us at the door immediately came over to help, checked the racks himself, and confirmed it was out of stock. Rather than just leaving it at that, he offered to call another nearby location to see if they had it available. He asked us to wait while he personally called to confirm inventory so we wouldn’t waste a trip, and once he verified they had it, he even asked them to hold a bag for us until we arrived. That level of follow-through and genuine care is rare. The store itself was clean, well-organized, and easy to navigate, but what really stood out was the customer service. It was thoughtful, proactive, and exactly the kind of experience that earns repeat customers.
Afshin Afshar-Ghasemlou · Pet Food Express · review of place
Google
All the employees at this Novato location were absolutely AMAZING, helpful af, and so incredibly kind to Krieger (doggy) and myself! TY again!
Cheyenne Fong · Pet Food Express · review of place
Google
I aways have a good experience with ya'll. But yesterday when my Lil granddaughter & I came in to wash Nelson〰️Brian helped us AND he was so pleasant & helpful, easy to talk to, kind. I can't say enough how great he was. I was so at ease with him. Calmed me to where I could remember (cuz I'm old lol) that I asked him, before we left "oh I've been looking for this dog food . . ." He immediately led me + helped me pick it out & helped us to our truck to load it! I'm still thinking how sweet 😋
Karen Walker · Pet Food Express · review of place
Google
Both Novato Pet Food Express location are well stocked. They also have great staff. The Hamilton PFE has less tubs but higher tubs for smaller pets.
Ro Brain · Pet Food Express · review of place
Google
They were nice and had everything I needed. I just wish the green fuzzy soccer balls didn't need so much water-soaking time and such a long difficult heavy hang-dry time in order to clean a out one short hold of dog saliva - although my precious dog loves it - which I have to hide it to avoid such a wash process. It has the best set up dog scale I have ever experienced so far: he apparently didn’t know it was the “dreaded” scale.
A’sHat SelfieStick · Pet Food Express · review of place
Pet Food Express · describes
Google · on platform