SolarCraft

The Solarcraft team has been professional and responsive since we first engaged them to put solar and batteries on our home. After installation, their follow up and care has been great, with periodic in person reviews of our system and its capabilities. We've dealt with several members of the team, and to a person each one has been great.

I decided to install solar last spring and noticed SolarCraft was working at my neighbor's house. He recommended them highly, mentioning that his sales rep even helped him find a roofer before the solar install could start. Taylor was my sales rep and he made a great first impression. He was knowledgeable as well as personable and walked me through the process to know what to expect. When the install was running late, all of a sudden I was on the schedule!! The install went very well, and the guys on the job were efficient and considerate. PG&E was slammed with all the projects going through, and created their own delays, but the team at SolarCraft did their best to keep things on track. Recently Taylor reached out to explain the summer settings and how to navigate the app etc. He also offered to be available going forward if necessary. This after-sales support is rare these days and I greatly appreciated it. I'm glad I chose SolarCraft and hope you will consider them for your project as well.

Jose, Carlos, Matt and Ricardo did a great job with the solar install and other teammates Ryan, Aaron and Dom installed the battery like pros who've done it a million times. I for sure 100% recommend this installer. Professional from day 1. Also the sales process was non-slimy which I appreciated. Great job folks.

Overall disappointing sales experience. Solar Craft was referred as a diamond contractor for Mitubishi heat pump systems and initially I was impressed by their attention to detail and quick responses. Over the course of ~6 weeks they made multiple site visits and we considered numerous configurations for a multi-zone system. We were not in a particular rush for installation, but at the outset I shared upcoming travel plans. When scheduling (both theirs & ours) pushed receipt of final details/pricing to a few days before our international departure, I asked if they could expedite a contract for signature before we left town. I was assured that there was no need, pricing would still be in effect upon our return. Imagine my surprise when 3 weeks later, I received an email from SolarCraft the very day we returned home letting us know that they were exiting the HVAC business to focus on their Solar/Battery customers and wouldn't be completing any heat pump projects that didn't already have a signed contract. While our experience up until that point had been excellent, I can't help feeling frustrated at what felt somehow like a bait-and-switch. It's hard to believe that as a small, locally-owned company, they didn't know 3 weeks in advance that they were going to exit an entire industry. Or that they wouldn't offer to extend their services for this project given the amount of time that they spent designing & pricing our system. The situation is especially frustrating as I had literally tried to sign a contract and was told there was no rush. While they have many very positive reviews and our initial experience was fantastic, I'd be very hesitant to use the company again based on the ultimate outcome.

This company is hands down one of the best solar companies in the Bay Area. With over 40 years in the industry there’s a reason they stay in business. They had fantastic customer service, the guys were tidy on install with no mess left behind. As an electrical contractor we don’t cut corners and this company showed that same attitude. 5 stars all the way around