Chipotle Mexican Grill
- rating
- 3
- address
- 128 Vintage Way, Novato, CA 94945, USA
- website
- https://locations.chipotle.com/ca/novato/128-vintage-way?utm_source=google&utm_medium=yext&utm_campaign=yext_listings?restaurant=3819
- place id
- ChIJQzFsHwq9hYARbgLOBZ2ClA4
- collection
- Marin public-source records
- observed at
- 2026-10-11T00:14:06.950Z
- review count
- 121
- google maps url
- https://maps.google.com/?cid=1050608224003031662&g_mp=Cidnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLlNlYXJjaFRleHQQAhgEIAA
maps.google.com ↗
Recorded 2026-10-11
Connected objects
Marin County · in collection
Google
I don’t know how can you mess up cooking the rice!!! But they did. I’m eating crunchy rice right now. Not cool, chipotle! Ugh.
Ilknur Gokcuoglu · Chipotle Mexican Grill · review of place
Google
We just picked up 3 items and if we wanted just rice and beans we could have gone to Taco Bell. The steak burrito had a tiny spoonful of meat and same with the carnitas bowl. Very inconsistent. Where's the beef? You could do a lot better for how much you are charging people.
Kyle J Gray · Chipotle Mexican Grill · review of place
Google
I had an extremely disappointing experience at Chipotle thanks to an employee named Beth. From the moment I approached the counter, she had a rude and dismissive attitude that made me feel completely unwelcome. She barely acknowledged me, seemed irritated by basic questions, and handled my order with zero care. Customer service is a huge part of the experience, and Beth clearly doesn’t understand that. Instead of being helpful or even just polite, she acted like I was an inconvenience. It honestly ruined my visit. If this is how customers are treated, management seriously needs to step in. Employees like Beth reflect poorly on the entire business. I won’t be coming back if this is the kind of service I can expect.
Julian Gold · Chipotle Mexican Grill · review of place
Google
Guacamole and chips. The entire bag of chips was one huge grease bomb, completely soaking thru both the bag of chips and the main bag; plate was swimming in grease (see pix); all the chips must have been from the bottom of the batch as NONE were normal size; the entire order of chips were all the tiny, broken up chips. NOT edible and NOT ok. Attempted to call, but no one answered the phone.
L. M. · Chipotle Mexican Grill · review of place
Google
Store Manager/employees are cheating customers out of correct portion. Second time that I’ve received 3 ounces of chicken instead of 4 ounces. Manager should be ashamed. Placed chicken from bowl into a 4 ounce container. Photo shows it is only 3/4 full. Manager and employee refused to fix the issue.
J. S. · Chipotle Mexican Grill · review of place
Chipotle Mexican Grill · describes
Google · on platform