Bay Area Moisture Control

They installed a sump pump before even telling me that I needed to install electrical first. I am completely naive when it comes to this type of work and I depended on their expertise to tell me what I needed before installation. All it said on their forms was that I was responsible for providing electrical if it wasnâ t there. Iâ ve never been under the house, there was no way I knew if there was electrical under there. It would have been super helpful to know that was necessary BEFORE they did the installation seeing as I canâ t even use it. And yes, we will have to hire a ln electrician to fix this but the guy was such a salesman about it when I expressed how upset I was. I really could not say one good thing about him.

Bay Area Moisture - from start to finish (setting the appointment, knowing what to expect, signing contract with clear terms, arrival, timeline & departure information) was exceptional. Outcome: spotless crawlspace, reliable sump pump, easy location of reset button, white-glove service, and really professional staff.

This company is fantastic. From the initial inspection, to the communication with the office, and finally to the execution of the work, the experience was nothing short of perfect. BAMC installed a trenched sump system, followed by a CleanSpace encapsulation of my roughly 1800 square foot dirt crawlspace. I just spent 45 minutes crawling on my stomach and squeezing between ducting and floor joists to inspect their work, and I am super pleased with what they did. These days it is hard to have expectations surpassed, but that is exactly what BAMC did for me. I will no longer dread wet winters!

We hired Bay Area Moisture Control to install a sump pump with trenching to address standing water under the house. On the positive side, the crew (Antonio) was punctual, easy to work with, and efficient. The whole job took 3.5 hours. The issue came with the placement of the sump pump discharge location. I had talked to their sales lead (Bill) about having the water be discharged to the street where there is a storm drain. Instead, the sump pump "pop up" was placed 8 feet from the front of the house, way too close. Water can flow back under the house, defeating the purpose of the sump pump entirely. When I called Bill during the job to talk about our options, he dismissed our concerns and immediately pointed to the contract, implying that this was our fault because we signed the contract. In reviewing the contract, the design was completely unclear about where the sump pump would exit water. Bill continued to skirt the fact that that we had discussed pumping water to the street, and instead, he baked a different design into the contract with unclear markings. We are dissatisfied with the poor communication, but even more so, the lack of accountability from the company. If you hire this company, just a word of caution to walk through the design with them before signing and make sure you're on the same page about everything. We are going to have to bring someone else out to fix the issue. One more thing ... I was flabbergasted that when talking to Bill on the phone about the iffy sump pump discharge location, Bill was trying to upsell me on encapsulation! Read the room, dude.

Comfortable, nice enough. I do wish all of the stuff would wear masks but I appreciate the ones who do!