Jennifer Whitley · Bay Area Moisture Control
- text
- We hired Bay Area Moisture Control to install a sump pump with trenching to address standing water under the house. On the positive side, the crew (Antonio) was punctual, easy to work with, and efficient. The whole job took 3.5 hours. The issue came with the placement of the sump pump discharge location. I had talked to their sales lead (Bill) about having the water be discharged to the street where there is a storm drain. Instead, the sump pump "pop up" was placed 8 feet from the front of the house, way too close. Water can flow back under the house, defeating the purpose of the sump pump entirely. When I called Bill during the job to talk about our options, he dismissed our concerns and immediately pointed to the contract, implying that this was our fault because we signed the contract. In reviewing the contract, the design was completely unclear about where the sump pump would exit water. Bill continued to skirt the fact that that we had discussed pumping water to the street, and instead, he baked a different design into the contract with unclear markings. We are dissatisfied with the poor communication, but even more so, the lack of accountability from the company. If you hire this company, just a word of caution to walk through the design with them before signing and make sure you're on the same page about everything. We are going to have to bring someone else out to fix the issue. One more thing ... I was flabbergasted that when talking to Bill on the phone about the iffy sump pump discharge location, Bill was trying to upsell me on encapsulation! Read the room, dude.
- rating
- 2
- collection
- Marin public-source records
- source url
- https://www.google.com/maps/reviews/data=!4m6!14m5!1m4!2m3!1sCi9DQUlRQUNvZENodHljRjlvT2pkWk4yUllWMGhsYmxkdGMyaHdlRk5GYm1wWWRWRRAB!2m1!1s0x808f80ac55555555:0x6dbd772c63badd36
- observed at
- 2026-10-11T00:14:00.853Z
- published at
- 2026-09-05T20:07:42.680923599Z
Google
We hired Bay Area Moisture Control to install a sump pump with trenching to address standing water under the house. On the positive side, the crew (Antonio) was punctual, easy to work with, and efficient. The whole job took 3.5 hours. The issue came with the placement of the sump pump discharge location. I had talked to their sales lead (Bill) about having the water be discharged to the street where there is a storm drain. Instead, the sump pump "pop up" was placed 8 feet from the front of the house, way too close. Water can flow back under the house, defeating the purpose of the sump pump entirely. When I called Bill during the job to talk about our options, he dismissed our concerns and immediately pointed to the contract, implying that this was our fault because we signed the contract. In reviewing the contract, the design was completely unclear about where the sump pump would exit water. Bill continued to skirt the fact that that we had discussed pumping water to the street, and instead, he baked a different design into the contract with unclear markings. We are dissatisfied with the poor communication, but even more so, the lack of accountability from the company. If you hire this company, just a word of caution to walk through the design with them before signing and make sure you're on the same page about everything. We are going to have to bring someone else out to fix the issue. One more thing ... I was flabbergasted that when talking to Bill on the phone about the iffy sump pump discharge location, Bill was trying to upsell me on encapsulation! Read the room, dude.
Connected objects
Marin County · in collection
Bay Area Moisture Control · review of place
Jennifer Whitley · authored by
Bay Area Moisture Control · about
Google · on platform