Baskin-Robbins
- rating
- 3.8
- address
- 1769 Grant Ave, Novato, CA 94945, USA
- website
- https://locations.baskinrobbins.com/ca/novato/1769-grant-ave?utm_source=google&utm_medium=organic&utm_campaign=Yext
- place id
- ChIJy8DqYXi7hYARv5JLXXx7qIc
- collection
- Marin public-source records
- observed at
- 2026-10-11T00:15:07.285Z
- review count
- 101
- google maps url
- https://maps.google.com/?cid=9775198765279056575&g_mp=Cidnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLlNlYXJjaFRleHQQAhgEIAA
maps.google.com ↗
Recorded 2026-10-11
Connected objects
Marin County · in collection
Google Places result · Baskin-Robbins · returned
Google
Will not answer phone. A family emergency came up so we had to change the pickup day of our preordered bday cake and they would not answer the phone any time we tried to call. 7+ times spread out over a period of time with zero answers. Not even a voicemail, it just directs you to enter a “remote access code” whatever that means. A few years back calls would be answered on the second ring. 7 calls and not even a voicemail is astounding.
Willow Ornellas · Baskin-Robbins · review of place
Google
i ordered a scoop of snickers ice cream and it was awesome. the kids were so nice and great customer service. not only that but they had a mask on the whole time! i know these are tough times but i’m glad to see the place keeping up with the cdc guidelines.
kaya · Baskin-Robbins · review of place
Google
The other day when I was here i got a rainbow sherbet ice cream and let me just say, amazing! This young man was so nice and also made me the best milkshake i have ever got from here!
clay layn · Baskin-Robbins · review of place
Google
I ordered a couple pints online and unfortunately they didn’t have them in stock when I went there. The two young men helping me were very kind and professional. They offered me alternatives but I honestly only wanted what I ordered. It was difficult to get a refund but that’s not their fault it’s just the way baskin Robbin’s is set up. Staff is always super friendly. Wish there was some way to know when they don’t have a flavor since the website doesn’t match their inventory.
Jaime Solis · Baskin-Robbins · review of place
Google
⭐️⭐️⭐️⭐️⭐️ Absolutely hit the spot. The ice cream was super rich and creamy, portions were generous, and everything was fresh. Loved the waffle cone with the chocolate dip and nuts — perfect combo. Staff was friendly and moved the line quickly, even when it was busy. You can never go wrong with Baskin-Robbins, and this visit reminded me why. Will definitely be back
Chris Molloy · Baskin-Robbins · review of place
Baskin-Robbins · describes
Google · on platform