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John Donaldson · New Products - Caldera Spas / FreeFlow Spas

text
Bought a new Caldera from the good people here and had a great experience. The showroom, while not modern, has a ton of different models to take a look at and they can order just about anything. The owner and his team are really spa experts and were very helpful in getting me to the right product for us. Pricing was very competitive but where they really shine is on the delivery and support. The owner came out to inspect the site TWICE before it was delivered and then again with the delivery. Real pros when it came to getting us set up and gave us a great demo of the product and maintenance techniques. Was just delivered so can’t speak to long term support, but I have every expectation they’ll continue to go above and beyond. I’m so glad we didn’t go through Costco for this purchase and I love Costco. Spas are more complex than I remember and Jim and team ensured everything went like clockwork.
rating
5
collection
Marin public-source records
source url
https://www.google.com/maps/reviews/data=!4m6!14m5!1m4!2m3!1sCi9DQUlRQUNvZENodHljRjlvT21aMFZHcE9PVlpzT0RWcE5HVnhXbTFHZEVVNFozYxAB!2m1!1s0x8085a2d267f1d0ef:0xa7ebbe2ebdaf3c3e
observed at
2026-10-11T00:12:05.059Z
published at
2026-05-22T23:42:55.599139837Z
Reviewer
★★★★★
Bought a new Caldera from the good people here and had a great experience. The showroom, while not modern, has a ton of different models to take a look at and they can order just about anything. The owner and his team are really spa experts and were very helpful in getting me to the right product for us. Pricing was very competitive but where they really shine is on the delivery and support. The owner came out to inspect the site TWICE before it was delivered and then again with the delivery. Real pros when it came to getting us set up and gave us a great demo of the product and maintenance techniques. Was just delivered so can’t speak to long term support, but I have every expectation they’ll continue to go above and beyond. I’m so glad we didn’t go through Costco for this purchase and I love Costco. Spas are more complex than I remember and Jim and team ensured everything went like clockwork.

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