Terry Pellegrini · CTW Kitchen & Bath
- text
- I was very disappointed with my customer service experience. I first emailed for an appointment as advised on the website, but never received a response. I then went to the store, waited as I had no appointment, but was finally able to speak with a salesperson. The bathroom tile choices, prices and warehouse pickup were great. However when we got to installing the tile I was advised that I did not have any edge pieces. I was never told by the Salesperson that I should purchase edge (bullnose) pieces. I called the Salesperson, Sophie, first thing in the am and did not receive a return call. I emailed her and heard nothing. I then called again and was able to speak with her. She advised me of a couple of ideas and said she would check on the finishes and prices and call me right back - I heard nothing for five days and at that point I had already gone elsewhere.
- rating
- 3
- collection
- Marin public-source records
- source url
- https://www.google.com/maps/reviews/data=!4m6!14m5!1m4!2m3!1sChdDSUhNMG9nS0VJQ0FnSURDb3RyXzJBRRAB!2m1!1s0x8085a2d2c901d125:0x51d8e5c8e5c84e80
- observed at
- 2026-10-11T00:11:33.322Z
- published at
- 2020-09-20T03:00:43.494606Z
Google
I was very disappointed with my customer service experience. I first emailed for an appointment as advised on the website, but never received a response. I then went to the store, waited as I had no appointment, but was finally able to speak with a salesperson. The bathroom tile choices, prices and warehouse pickup were great. However when we got to installing the tile I was advised that I did not have any edge pieces. I was never told by the Salesperson that I should purchase edge (bullnose) pieces. I called the Salesperson, Sophie, first thing in the am and did not receive a return call. I emailed her and heard nothing. I then called again and was able to speak with her. She advised me of a couple of ideas and said she would check on the finishes and prices and call me right back - I heard nothing for five days and at that point I had already gone elsewhere.
Connected objects
Marin County · in collection
CTW Kitchen & Bath · about
CTW Kitchen & Bath · review of place
Terry Pellegrini · authored by
Google · on platform