Tanya DeWilde · Sloat Garden Center
- text
- Terrible experience with customer service, was treated extremely poorly today when pointing out a flaw on an indoor plant I was trying to purchase. I shop here frequently, as Novato only has a few options to choose from when it comes to plants. Today was pretty busy, and there were two workers on cashier duty. I was going to purchase two carnivorous plants that had definitely seen better days. They obviously hadn't been watered in quite a while as they had completely dry, hydrophobic soil with dead leaves all around the base (with a sticker that said to keep somewhat moist), no pitchers or new growth, and were looking like they needed to be saved. After waiting in line for about 20 minutes, I asked the young man at the front if he would possibly cut me a small discount since the plants were in such poor condition. He ripped the plants from my hand and said he would not give me a discount. I said ok, I wasn't going to take the plants. He followed up with, "good", as I walked away. Then as I proceeded to leave I noticed my car was blocked by a delivery truck. I asked if I would be able to get put with him behind me, and he responded by chastistizing my driving skills. I called twice to speak with management and wasn't able to speak with a manager either time, as I suspect the person answering the phone was the kid at the register that was rude to me. Sloat management, I recommend training your employees how to treat customers with respect, especially when customers are respectful to them. Safe to say, I will only be shopping Summerwinds or elsewhere from here on out.
- rating
- 1
- collection
- Marin public-source records
- source url
- https://www.google.com/maps/reviews/data=!4m6!14m5!1m4!2m3!1sCi9DQUlRQUNvZENodHljRjlvT2xoc01XTm1TamMyU0UxcE9VNXJVazFFTlRkdVMwRRAB!2m1!1s0x8085bb9a4c59f715:0x12969f5d1876b36f
- observed at
- 2026-10-11T00:14:48.602Z
- published at
- 2026-04-27T22:11:30.160852823Z
Google
Terrible experience with customer service, was treated extremely poorly today when pointing out a flaw on an indoor plant I was trying to purchase. I shop here frequently, as Novato only has a few options to choose from when it comes to plants. Today was pretty busy, and there were two workers on cashier duty. I was going to purchase two carnivorous plants that had definitely seen better days. They obviously hadn't been watered in quite a while as they had completely dry, hydrophobic soil with dead leaves all around the base (with a sticker that said to keep somewhat moist), no pitchers or new growth, and were looking like they needed to be saved. After waiting in line for about 20 minutes, I asked the young man at the front if he would possibly cut me a small discount since the plants were in such poor condition. He ripped the plants from my hand and said he would not give me a discount. I said ok, I wasn't going to take the plants. He followed up with, "good", as I walked away. Then as I proceeded to leave I noticed my car was blocked by a delivery truck. I asked if I would be able to get put with him behind me, and he responded by chastistizing my driving skills. I called twice to speak with management and wasn't able to speak with a manager either time, as I suspect the person answering the phone was the kid at the register that was rude to me. Sloat management, I recommend training your employees how to treat customers with respect, especially when customers are respectful to them. Safe to say, I will only be shopping Summerwinds or elsewhere from here on out.
Connected objects
Marin County · in collection
Sloat Garden Center · review of place
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