Rachael Hairston · Big O Tires
- text
- I cannot say enough good things about this place. I was driving out of town with my kids when my brand-new 2025 Kia suddenly started acting crazy. I pulled over on the highway and discovered I had a flat tire. Because we were on the highway, I couldn’t safely get my kids out of the car, so I used Fix-a-Flat and managed to get back on the road. Except then my car started shaking aggressively. I drove 15 miles at a painfully slow speed to the local Kia dealership, only to find out they were closed. I called multiple tire shops. Closed. Closed. Closed. Then I called Big O Tires. They were already closing, but the guy on the phone said: “Hey, can you get here? We’ll see what we can do.” THAT SENTENCE. ❤️ I drove the three miles to Big O, and they immediately looked at my car. Ten minutes past closing. They couldn’t repair the tire, but instead of sending a stressed-out mom with her kids back onto the road, they put a brand-new tire on my car within minutes. They had stayed 45 MINUTES PAST CLOSING to help us. They absolutely did not have to do that. They could have said, “Sorry, we’re closed.” They could have sent us somewhere else. Instead, they saw a family who needed help and helped. When you’re stranded on the highway with your kids, every closed business feels like another dead end. Having someone finally say, “Come here. We’ll see what we can do,” was honestly such a relief. Big O Tires, thank you. Seriously. You didn’t just change a tire. You got my kids and me safely back on the road when we were scared, stressed, and running out of options. You guys are absolute angels. ❤️ I will never forget this, and you have a customer for life.
- rating
- 5
- collection
- Marin public-source records
- source url
- https://www.google.com/maps/reviews/data=!4m6!14m5!1m4!2m3!1sCi9DQUlRQUNvZENodHljRjlvT21kd1JtUmZXakIwYXpCaWFGVTVSVmx2ZWw5Sk9FRRAB!2m1!1s0x8085bb6342860531:0x8945176bd1d174ff
- observed at
- 2026-10-11T00:11:06.974Z
- published at
- 2026-08-28T04:01:50.073762466Z
Google
I cannot say enough good things about this place. I was driving out of town with my kids when my brand-new 2025 Kia suddenly started acting crazy. I pulled over on the highway and discovered I had a flat tire. Because we were on the highway, I couldn’t safely get my kids out of the car, so I used Fix-a-Flat and managed to get back on the road. Except then my car started shaking aggressively. I drove 15 miles at a painfully slow speed to the local Kia dealership, only to find out they were closed. I called multiple tire shops. Closed. Closed. Closed. Then I called Big O Tires. They were already closing, but the guy on the phone said: “Hey, can you get here? We’ll see what we can do.” THAT SENTENCE. ❤️ I drove the three miles to Big O, and they immediately looked at my car. Ten minutes past closing. They couldn’t repair the tire, but instead of sending a stressed-out mom with her kids back onto the road, they put a brand-new tire on my car within minutes. They had stayed 45 MINUTES PAST CLOSING to help us. They absolutely did not have to do that. They could have said, “Sorry, we’re closed.” They could have sent us somewhere else. Instead, they saw a family who needed help and helped. When you’re stranded on the highway with your kids, every closed business feels like another dead end. Having someone finally say, “Come here. We’ll see what we can do,” was honestly such a relief. Big O Tires, thank you. Seriously. You didn’t just change a tire. You got my kids and me safely back on the road when we were scared, stressed, and running out of options. You guys are absolute angels. ❤️ I will never forget this, and you have a customer for life.
Connected objects
Marin County · in collection
Big O Tires · review of place
Rachael Hairston · authored by
Big O Tires · about
Google · on platform