Kevin Hardy · Verizon

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    "text": "One of the best customer service experiences I’ve ever had—especially in a situation that, at times, felt like it was about to turn into a frustrating mess.\n\nJake from Verizon was exceptional—calm, friendly, knowledgeable, and incredibly patient and understanding throughout the entire process. What started as a complicated transaction—porting multiple phone numbers from three different carriers into a new business plan—felt like it had every reason to fall apart. At times, I honestly thought it would. But Jake stayed steady, kept pushing through, and never showed a hint of doubt.\n\nIt honestly felt like watching a magician at work—seamlessly juggling multiple phones, a computer, coordinating calls, entering information, and even assisting coworkers—all without missing a beat.\n\nWhat really stood out was that he never came across as sales-driven or pushy. It was clear he had a genuine desire to help and make sure everything was done right, which made the entire experience that much better.\n\nHe went above and beyond to make sure everything was completed correctly and that we were fully set up and running. Truly impressive service.\n\nThank you, Jake.",
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