Columbia Bank

June has been there since they opened as Umpqua. Knows me by name when I walk in the door! I haven't been able to stump her yet with any question that I may have. You will never get customer service like this at a larger bank.

Unbelievably userious, high fees. They charged us $140 fee for getting a transfer in 3 hours late. The employees are stellar, responsive and want to do right by the customers, but they have no authority to do so, and have no say over high fees, and corporate values of this bank. Since Umpqua purchased Circle Bank, all fees have gone up, services are going down. Our company banked happily and harmoniously with Circle Bank for many many years before they were purchases by Umpqua. Kudos go to the staff from Circle Bank, who treated us so well for so many years. And condolences to them, that they now have to walk the party line. Can't be fun to work in that kind of environment. Pulling my money out of there today!!!

These guys are the BEST!! Rovenson and Anthony are there to help you. To them your Not just a number! Your their customer and they care about you. Thank you so much for all that you do! 😁😁 Can't forget Erick and Crystal! If your looking for a Bank that is there for you,come to Umpqua Bank.

(I'm posting this here because Umpqua Bank had Yelp take down my negative review of the outrageous behavior by their employees and managers less than 48-hours after I posted it). This is an alert concerning the Umpqua Bank employees. On Tuesday morning, September 28, 2021, a female bank employee forcefully removed the electrical charging cord from my vehicle; she insisted that this charger was only for Umpqua Bank employees and demanded that I leave because I was trespassing. She also summoned the police department to further intimidate me. The officer left without taking any action, stating he was not sure whether the bank employee was legally within her powers to prevent this electric vehicle charger from being used by members of the public. This charger is listed as a publicly accessible charging station on the Plugshare website and I was parked in one of the two designed electric vehicle only spaces. The other space marked "electric vehicle only" was occupied by a gasoline powered vehicle owned by an Umpqua Bank employee. At this point, it appears that the only bank "employee" that can use this (formerly) free public electric charging station is the highly paid female bank management person who drives a brand-new Tesla. I reached out to Umpqua Bank representatives this afternoon and I will update this review after they have had a chance to investigate these events.

The Novato branch of Umpqua struggles constantly to keep employees and the employees they do have are inadequately trained. For the longest time last year, they actually closed the bank for an hour in the middle of the day during business days. In order to open business accounts with any bank, we are required to provide numerous forms to the bank and this is the first bank we've ever worked with that seems to misplace documents provided and we find we're being asked to provide them again and again. I am busy operating my business, I do not have time to produce the requisite documents over and over again. To be fair to the branch, while I am disappointed as a business customer, I have been happy with the personal banking because, for the most part, the staff is friendly and helpful on personal banking. June and Nick were the best employees we've worked with.