Google Places result · Bay Club Rolling Hills (Novato)

Since the bay club took over Rolling hills this location has gone down hill. It costs more as they increased their rates and the service has degraded. Their maintenance program is poor. Their communication after making suggestions /complaints is non-existent. They do not appear to care about customer satisfaction. We have had female cleaners in the men's locker room, benches removed from the men's locker room (no place to sit), Flooding in the men's locker room for weeks, Consistently running out of towels, the Old floor mats were removed from locker rooms and from the showers and new ones put in.... But laughably the new ones you need to wear a pair of boots to stand on them because they belong in a fish processing plant not in a shower. (very hard on the feet), Soap and conditioner containers went empty and when they were filled they were filed the wrong way. (soap was in the conditioner and conditioner in the soap dispenser) We now have a collage of super bright and cold lights amongst the warm lights in the fitness room... hard on the eyes and looks pretty trashy. The men's sauna has been broken down for week and a 1/2.... Now the pool heater is out.... One pool is under construction not available... No visible work being done on it. Just an overall poor maintenance program. The bright side is the front desk people are awesome. If you're looking for a fitness center I would look elsewhere until Management Gets in touch with its customers. They are very company focused and not customer focused. I used to enjoy a tea or a coffee after my workout... they're stopping that now as well...

After closing on our new home in Novato, I toured The Bay Club Rolling Hills with genuine interest in joining. The property offers many of the amenities we were looking for — beautiful pools (recently updated), expansive workout areas, sauna, and generous outdoor spaces. There is clear investment happening on the exterior and in equipment upgrades. However, what ultimately gave me pause was the condition of the interior facilities. While “new” is not essential to me, cleanliness and basic maintenance are. During my visit, the interior walls were visibly dirty, with heavy black smudges and chipped corners throughout the building. In multiple areas, the condition went beyond wear and tear and felt neglected. The carpets were stained and appeared overdue for a deep cleaning. The children’s center looked especially tired, raising concerns about oversight and routine care. When I raised these concerns, management emphasized the capital they had recently invested and how much worse the property had been before acquisition. I respect the effort to improve the facility — but cleanliness is not optional or aspirational; it is foundational. At a membership cost exceeding $500 per month for a couple, members should expect interiors that reflect pride of stewardship, not deferred maintenance. I hope continued investment includes elevating daily custodial standards and interior upkeep to match the strong amenities and price point. With more attention to maintenance, this could become a truly excellent club for the community.

The towels are disgusting. Although the staff has been advised and higher up’s informed, the company continues to provide towels that look like they have not been cleaned. According to some staff members, the company does not use detergent or bleach.

Having lived in Novato for six years, I was always interested in joining Rolling Hills. When my extended family recently moved into town, we signed up for the Flex Plan, and it has been one of the best decisions. I’ve been focused on my weight loss journey(25 lbs down), and the morning classes—especially Dash—are incredibly motivating. The coaches’ attention to form has made a noticeable difference, and the culture of camaraderie keeps me coming back. After just two months, I’m already seeing results.

Such a gem! My family and I have had such an excellent experience at Rolling Hills so far. Kevin, Corleen and the members have made us feel right at home from the start. The reservation system for both the pools and tennis is so helpful, and they seem to be doing a great job making sure everyone is feeling safe during this crazy time. So glad to have found it!