Scott · Bay Club Rolling Hills (Novato)

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    "text": "Since the bay club took over Rolling hills this location has gone down hill.  It costs more as they increased their rates and the service has degraded.  Their maintenance program is poor.  Their communication after making suggestions /complaints is non-existent. They do not appear to care about customer satisfaction. We have had female cleaners in the men's locker room,  benches removed from the men's locker room (no place to sit),  Flooding in the men's locker room for weeks,  Consistently running out of towels, the Old floor mats were removed from locker rooms and from the showers and new ones put in.... But laughably the new ones you need to wear a pair of boots to stand on  them because they belong in a fish processing plant not in a shower. (very hard on the feet),   Soap and conditioner containers went empty and when they were filled they were filed the wrong way. (soap was in the conditioner and conditioner in the soap dispenser) We now have a collage of super bright and cold lights amongst the warm lights in the fitness room... hard on the eyes and looks pretty trashy.  The men's sauna has been broken down for week and a 1/2.... Now the pool heater is out.... One pool is under construction not available... No visible work being done on it. Just an overall poor maintenance program.   The bright side is the front desk people are awesome.  If you're looking for a fitness center I would look elsewhere until  Management Gets in touch with its customers. They are very company focused and not customer focused.  I used to enjoy a tea or a coffee after my workout... they're stopping that now as well...",
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