Google Places result · Staples

Went to staples to buy a white board, ended up purchasing one from the Staples brand. The board was covered with a display paper that took up ~1/3 of the board. Once I got home, removed the thin plastic sheet over the board, as soon as I removed the display paper, I noticed black marks. Thinking it was maybe marker, I tried to wipe it away. Lo & behold, they were scuff marks… 2 inches long. There are no scuff marks anywhere else on the board, just where the display paper covered 😅🙃 I feel so deceived! Will be going back soon to return for a new one, which I will open in store to ensure it is actually good to go. Which feels a bit ridiculous, but so is coming home to find out that the product you just purchased has scratches in it, that just so happened to be perfectly hidden. But wow, what a waste of time. Especially since I was planning to start using this board asap. Pretty frustrating

I enjoy going to the Novato Staples. You usually have what I need and if you don’t, they always offer to get it for me. I am saddened to hear that your manager, Barbara, is leaving today. She is always so helpful and pleasant when I am in your store and even today went out of her way to find me everything I needed. As soon as we walked into the store, a smile went across her face when she said hello and called me by my name, she took care of my return and helped me find a new printer with the correct ink to go with it because I did not want to have to buy ink. She found me one that took the same ink that my dead printer used. It’s unfortunate that you’re losing such an amazing employee. I hope that whoever you get is as kind and compassionate as she is. She is definitely going to be hard to replace

I had an amazing experience at the Staples Copy & Print department thanks to Randy and Braden. From the moment I walked in, they were both welcoming, friendly, and eager to help. Braden helped me through the entire process of creating my business cards, from getting everything started to making sure the final product came out exactly how I wanted. He made the process smooth and stress-free, and the quality of the business cards was outstanding—the best quality I’ve ever received. They were even better than the business cards I’ve gotten from other competitors. This experience was also much better than the service I previously received at the San Rafael Staples, where Tony tried to help but ended up wasting a lot of my time without resolving what I needed. Randy and Braden, on the other hand, were knowledgeable, efficient, and made sure everything was done right the first time. Overall, Randy and Braden provided exceptional customer service and exceeded my expectations. Their professionalism, attention to detail, and willingness to help are the reason I’ll continue coming back. If you need anything from the Copy & Print department, I highly recommend working with Randy and Braden.

Braden in print was absolutely wonderful and did an amazing job on my project. Sad that the manager is no longer there because she was great. She did bring in a talented staff which includes Braden from the print department. I will continue to go there as long as Braden is there because he’s friendly, quick, and just really good at his job.

I had a great experience at the Staples store. The staff was very attentive and helpful, making sure I found everything I needed. The store was very clean and well organized, which made shopping easy and pleasant. I’ve also noticed over the past few months that there have been real improvements. The store has consistently been cleaner, better stocked, and overall feels much more organized. It’s great to see the team taking pride in the store and providing strong customer service. I’ll definitely continue shopping here!