MsUpAllDamnNiteThe Vamp Nite · CVS
- text
- I am writing to express serious concern regarding an interaction that took place at CVS Pharmacy in Novato, California involving a pharmacy technician and a 65-year-old Black woman. The customer arrived to pick up her prescribed medication and was informed that it was “too early” to refill because it was a controlled substance. While it is understandable that controlled medications have strict refill policies, the manner in which the situation was handled was deeply troubling. The pharmacy technician told the woman, “Let me see if you tried to get it somewhere else,” implying suspicion. He further stated that if she attempted to go somewhere else to get it, she would not be able to. The tone and wording came across as accusatory rather than informative. Several customers who witnessed the interaction felt that the elderly woman was being racially profiled. It was openly discussed among those present that had she been a white elderly woman, those statements likely would not have been made in that manner. The comments appeared to be based on assumption rather than professional protocol, and the interaction lacked empathy and respect. Additionally, the pharmacist informed the woman that she could only pay for her medication at the pharmacy counter and could not pay for her other store items there. While that may be store policy, the delivery felt dismissive during an already uncomfortable exchange. After making the statements, the pharmacy technician attempted to backtrack by saying, “I didn’t mean that.” However, many who observed the situation believe that he said exactly what he meant, and the damage had already been done. An apology without accountability does little to repair the perception of bias. Elderly patients, especially those managing controlled medications, deserve professionalism, dignity, and clear communication without insinuation. All customers should be treated equally and respectfully, regardless of race. This interaction raises concerns about implicit bias and customer service standards that should be addressed to ensure equitable treatment for everyone. The Pharmacy Technician was Hispanic
- rating
- 1
- collection
- Marin public-source records
- source url
- https://www.google.com/maps/reviews/data=!4m6!14m5!1m4!2m3!1sCi9DQUlRQUNvZENodHljRjlvT2tORmNUUmpjWE53VDNvdFRqQTFjRVJzTjJFeGNFRRAB!2m1!1s0x8085bb7931fcf441:0xd8bf729f242ba785
- observed at
- 2026-10-11T00:10:11.735Z
- published at
- 2026-03-04T06:41:25.021521134Z
Google
I am writing to express serious concern regarding an interaction that took place at CVS Pharmacy in Novato, California involving a pharmacy technician and a 65-year-old Black woman. The customer arrived to pick up her prescribed medication and was informed that it was “too early” to refill because it was a controlled substance. While it is understandable that controlled medications have strict refill policies, the manner in which the situation was handled was deeply troubling. The pharmacy technician told the woman, “Let me see if you tried to get it somewhere else,” implying suspicion. He further stated that if she attempted to go somewhere else to get it, she would not be able to. The tone and wording came across as accusatory rather than informative. Several customers who witnessed the interaction felt that the elderly woman was being racially profiled. It was openly discussed among those present that had she been a white elderly woman, those statements likely would not have been made in that manner. The comments appeared to be based on assumption rather than professional protocol, and the interaction lacked empathy and respect. Additionally, the pharmacist informed the woman that she could only pay for her medication at the pharmacy counter and could not pay for her other store items there. While that may be store policy, the delivery felt dismissive during an already uncomfortable exchange. After making the statements, the pharmacy technician attempted to backtrack by saying, “I didn’t mean that.” However, many who observed the situation believe that he said exactly what he meant, and the damage had already been done. An apology without accountability does little to repair the perception of bias. Elderly patients, especially those managing controlled medications, deserve professionalism, dignity, and clear communication without insinuation. All customers should be treated equally and respectfully, regardless of race. This interaction raises concerns about implicit bias and customer service standards that should be addressed to ensure equitable treatment for everyone. The Pharmacy Technician was Hispanic
Connected objects
Marin County · in collection
CVS · about
Google Places result · CVS · returned
CVS · review of place
MsUpAllDamnNiteThe Vamp Nite · authored by
Google · on platform