Justin Meyer · Ulta Beauty

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    "text": "Ulta corp is not a great place to work. I’ve known two women that have worked there and the stuff they told me in the past was not good. I had forgotten and had an appointment for my daughter. We got stuck in completely stopped traffic because there was an accident on the way there. I called over 30 minutes ahead to let them know we may be a little late but I will let them know if we can’t make it. Got there 7 minutes late. Walked past at least 5 employees at the front that did welcome us in. Stood at the salon counter for 8 minutes. Stylist didn’t acknowledge us (but she was busy with a client), I went to the front to ask for help. When I got back to the salon counter the same stylist asked who we were and they didn’t even have us on the list I guess? Then she asked, is it a kids cut? I said yes and then she knew exactly who our stylist was. Our stylist came out of the back. She was very nice but I was very disappointed with the whole situation as she said that her other client before us ran over time and that she couldn’t take us because we were past 15 minutes… 30 minutes late… 15 minutes late (she kept changing the cutoff time. I looked down at my watch and we were 17 minutes past the appointment time (10 of which was waiting for help)… she then told me she cant take us and the appointment after us is already there… huh??? Then she tried to rebook and nothing for any other day before graduation (5 days away). Then she asked “kids cut?”. I said “yes”, she then asked are you 10 or younger and my daughter said “I’m 11”. So the lady said “well then that will be a regular cut” and then started telling me prices. I don’t care about that. Her mom booked the appointment and I wasn’t asking about money, I just want my daughter’s hair cut. The amount of just trash understanding of service was subtly ridiculous. Everyone is nice in tonality but then terrible at actually serving you. I told her forget it, we will go somewhere else from now on.\nWe won’t be giving Ulta any business again. I gave 2 stars for nice tonality and welcoming me in the door. But really, no one cares about a greeting, they care about actual help. Duh.",
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