Lucianna Castellucci · Sports Basement Novato
- text
- My bestie needed his skis waxed. I dropped them off at the Ski Dept to EDDIE & I’m sure glad I did. So many folks out there claim customer service is dead, lacking & a thing of the past. Not so! Sometimes there’s a shining star that stands out so brightly you cannot ignore it. EDDIE IS THAT STAR ⭐️ From beginning to end of the simplest transaction, Eddie displayed knowledge, elite friendliness, professionalism & just someone you’d want to be around. I was so impressed that when I returned to pick up the skis a day later, I was disappointed it was his day off. But no wires, the staff in the department had Eddie Junior vibes in personality & skillset!! I began asking each employee one-by-one “Who trained you?” Each answered Eddie! No surprise this is the most engaging & personable staff I’ve seen in ages!! They’re so awesome you’d think they work on commission! I highly suggest meeting Eddie the next time you’re in Sports Basement. My personal opinion is he should branch out his talents, start a business in bringing back customer service by training staff at companies and set the bar. He’s THAT good! What started out as a favor, a task, an errand for my bestie morphed into my 5th ever Google review for very good reason. Make Eddie the social norm in business service & your business will THRIVE!
- rating
- 5
- collection
- Marin public-source records
- source url
- https://www.google.com/maps/reviews/data=!4m6!14m5!1m4!2m3!1sCi9DQUlRQUNvZENodHljRjlvT210SGMyeFRVakp3YlcwdGR5MU5hRWczU2poTk9IYxAB!2m1!1s0x8085bcbf49cbffab:0x80c6466e7de68472
- observed at
- 2026-10-11T00:15:04.607Z
- published at
- 2026-02-06T12:50:04.516960588Z
Google
My bestie needed his skis waxed. I dropped them off at the Ski Dept to EDDIE & I’m sure glad I did. So many folks out there claim customer service is dead, lacking & a thing of the past. Not so! Sometimes there’s a shining star that stands out so brightly you cannot ignore it. EDDIE IS THAT STAR ⭐️ From beginning to end of the simplest transaction, Eddie displayed knowledge, elite friendliness, professionalism & just someone you’d want to be around. I was so impressed that when I returned to pick up the skis a day later, I was disappointed it was his day off. But no wires, the staff in the department had Eddie Junior vibes in personality & skillset!! I began asking each employee one-by-one “Who trained you?” Each answered Eddie! No surprise this is the most engaging & personable staff I’ve seen in ages!! They’re so awesome you’d think they work on commission! I highly suggest meeting Eddie the next time you’re in Sports Basement. My personal opinion is he should branch out his talents, start a business in bringing back customer service by training staff at companies and set the bar. He’s THAT good! What started out as a favor, a task, an errand for my bestie morphed into my 5th ever Google review for very good reason. Make Eddie the social norm in business service & your business will THRIVE!
Connected objects
Marin County · in collection
Sports Basement Novato · about
Sports Basement Novato · review of place
Lucianna Castellucci · authored by
Google · on platform