Les Mann · New Products - Caldera Spas / FreeFlow Spas
- text
- This is a remarkable company that has been in business for decades, run by a father and son team. Father Jim does the sales and runs the showroom while son James does the field/service work. They have vast and detailed knowledge and experience in the field, and are amazingly ethical and honest with their information, happily explaining everything and answering any questions with complete candor. Absolutely no effort to upsell, in fact their emphasis is on saving the customer money while making sure they get the product that’s right for them and passing along useful knowledge that would be known only to insiders. Anyone would be crazy to use any other source for spa purchase or service. I just had James replace the original pump and do other supplemental service and repair on a 15 year-old hot tub I bought from someone else long before I learned of this company. I was amazed—the whole experience turned out to be a real pleasure because of the quality of the work, his great attitude and easy-going nature, the speed of both scheduling and performing the work, and the very reasonable cost. He went out of his way to answer all of my many questions in detail, and with a smile. I simply can’t recommend this rare company highly enough. It’s the way all such companies should be run and so few are.
- rating
- 5
- collection
- Marin public-source records
- source url
- https://www.google.com/maps/reviews/data=!4m6!14m5!1m4!2m3!1sCi9DQUlRQUNvZENodHljRjlvT2xCQ1oxZG5WVWhPZG1wS1ZHeExRbk5QTXpjM2IwRRAB!2m1!1s0x8085a2d267f1d0ef:0xa7ebbe2ebdaf3c3e
- observed at
- 2026-10-11T00:12:05.059Z
- published at
- 2026-07-16T18:30:58.273500999Z
Google
This is a remarkable company that has been in business for decades, run by a father and son team. Father Jim does the sales and runs the showroom while son James does the field/service work. They have vast and detailed knowledge and experience in the field, and are amazingly ethical and honest with their information, happily explaining everything and answering any questions with complete candor. Absolutely no effort to upsell, in fact their emphasis is on saving the customer money while making sure they get the product that’s right for them and passing along useful knowledge that would be known only to insiders. Anyone would be crazy to use any other source for spa purchase or service. I just had James replace the original pump and do other supplemental service and repair on a 15 year-old hot tub I bought from someone else long before I learned of this company. I was amazed—the whole experience turned out to be a real pleasure because of the quality of the work, his great attitude and easy-going nature, the speed of both scheduling and performing the work, and the very reasonable cost. He went out of his way to answer all of my many questions in detail, and with a smile. I simply can’t recommend this rare company highly enough. It’s the way all such companies should be run and so few are.
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