MiscSubjects

United States Postal Service

address
1537 S Novato Blvd
category
shipping_center
locality
Novato
postcode
94947
confidence
0.981025
overture id
acfdd151-485f-4a5c-b1cb-1463e21d8362
google rating
2.2
basic category
shipping_or_delivery_service
google maps uri
https://maps.google.com/?cid=16725437341835514497&g_mp=Cidnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLlNlYXJjaFRleHQQAhgEIAA
google place id
ChIJh0iT25q8hYARgdIosaWwHOg
operating status
open
overture release
2026-09-23.1
google fetched at
2026-10-11T00:16:04.606Z
google photo count
10
google review count
108
google business status
OPERATIONAL

Connected objects

maps.google.com ↗

United States Postal Service · describes

Reviewer
★★★★★
I’m writing to share a concern regarding my experience at your post office on Tuesday, July 15. I had been informed on Monday, July 14, that passport renewals were handled on a first-come, first-served basis starting at 3:15 PM. Following that instruction, I arrived at the post office at that time to renew my passport. Unfortunately, when I approached the counter, I and several others were met with a staff member who appeared visibly upset and overwhelmed. She raised her voice from across the counter, stating that she hadn’t had a lunch break and told me to speak with her supervisor if I had any concerns. She then walked away, leaving a number of customers without assistance. I understand that everyone has difficult days and that staff need proper breaks, but the manner in which this situation was handled felt unprofessional and left me and others feeling uncomfortable and dismissed.

Edwin _.3 · United States Postal Service · about

Reviewer
★★★★★
Abysmal level of service. The mail carrier who serves Indian Valley of Novato is a miserable employee of the USPS. This is expressed in his passive aggressive behavior toward residents through bogus mail holds, parcels thrown over fences from his delivery truck at speed, regularly damaged parcels, and leaving parcels outside of mailboxes in full access to the public. The postmaster has been non-responsive to pleas for resolution from residents over a myriad of problems expressed to her.

Mel Liebmann · United States Postal Service · about

Reviewer
★★★★★
Worst xustomer service + automated phone system I have encountered in a decade. Never was able to get an agent on the line, hence my question wasn't resolved nor was I able to take the survey. How about letting local high-schools design a better system, and operate it? Real life work experience project for the modern era, while serving the community.

Erinn Millar · United States Postal Service · about

Reviewer
★★★★★
I’ve visited the location 3x now and can see exactly why the ratings are so poor. How entitled are the old heads working here. As-if you have a question or need help. The pretentious attitude of the two older women and their snarky + passive aggressive comments at each and every customer. No one picked the career for you. Be happy and have a better attitude.

Mathew Martin · United States Postal Service · about

Reviewer
★★★★★
It's a post office. Go to any post office and you have a very similar experience. Generally the people are friendly, though not always. They do seem a little entrenched - most have been there a while. But I find them generally - not always - pretty helpful. And sometimes you can actually walk in there and not wait in line, which is more a function of a suburban post office than this particular one. I think you always have to be ready for anything when you use the USPS. Take a breath people. Be grateful it still exists.

Rebecca Akin · United States Postal Service · about

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