Edwin _.3 · United States Postal Service

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    "text": "I’m writing to share a concern regarding my experience at your post office on Tuesday, July 15. I had been informed on Monday, July 14, that passport renewals were handled on a first-come, first-served basis starting at 3:15 PM. Following that instruction, I arrived at the post office at that time to renew my passport.\n\nUnfortunately, when I approached the counter, I and several others were met with a staff member who appeared visibly upset and overwhelmed. She raised her voice from across the counter, stating that she hadn’t had a lunch break and told me to speak with her supervisor if I had any concerns. She then walked away, leaving a number of customers without assistance.\n\nI understand that everyone has difficult days and that staff need proper breaks, but the manner in which this situation was handled felt unprofessional and left me  and others feeling uncomfortable and dismissed.",
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