Amy Mejia · Ulta Beauty

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    "text": "So I made an appointment for my daughter haircut first time there because I saw they do the stencils. So I made the appointment for 11:30 am, l got there on time, I wasn’t greeted. There was two stylist with clients, both didn’t acknowledge me, so I waited about 15 minutes or more. When one of the stylist asked me my name and then told me that the stylist I scheduled which was Jolene is almost done. So I understand my appointment was 30 minutes she asked if my daughter wanted her hair wash I said yes and then I asked her if she could do the stencils. I understand she was accommodating with what I was asking for because I wasn’t given the option to put it when I made the appointment. As she was doing my daughter’s hair I notice Jolene had a client that was waiting and she told her the client if she could come back 20 minutes. At the end I did some shopping my total was over $200. When we got home and I took a look at my daughter’s hair it looked uneven some string of hair short and long even with the hair dry or wet. So I called customer service and I got a called by the manager and scheduled an appointment with the same stylist to fix it. The appointment got made for us to go in Thursday. A night before the appointment I got a call saying that Jolene wasn’t going to be there Thursday and my appointment got canceled . I am very disappointed and never going to Ulta again.",
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