A utility shutoff notice in California: what to do first, deadlines, documents, and which benefits open
A household with an electric or gas disconnect notice can apply to its local LIHEAP energy agency for crisis help, which federal law requires within 48 hours of applying, or 18 hours when the situation is life-threatening. This page lists the order of calls, the CARE discount from the utility, and 211 for local help, each from the official page.
What happens when a utility sends a shutoff notice
A disconnect notice is the situation LIHEAP's Energy Crisis Intervention Program is for (s_csd_ecip). Federal law gives the program 48 hours from the application to provide help that resolves the crisis, or 18 hours when the household is in a life-threatening situation (s_lii_42usc8623_48, s_lii_42usc8623_18). The utility itself runs CARE, a 30 to 35% electric and 20% gas discount for income-qualified customers (s_cpuc_care_discount). 2-1-1 finds other local help at any hour (s_csd_211).
First actions, in order
JSONFirst actions, in order
[3 items
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"action": "Call the local LIHEAP energy agency the same day and apply for the Energy Crisis Intervention Program; a disconnect notice is the crisis the program is for. Say if anyone in the home could be in danger without power or heat.",
"program_id": "B045",
"deadline": "Federal law requires some form of help that resolves the crisis not later than 48 hours after an eligible household applies, or 18 hours if the household is in a life-threatening situation.",
"source": "s_lii_42usc8623_48",
"program_slug": "california-liheap"
},{6 keys
"order": 2,
"action": "Call the utility's assistance number and ask to enroll in CARE, which cuts the electric bill 30 to 35% and the gas bill 20% for income-qualified customers.",
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},{6 keys
"order": 3,
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"source": "s_csd_211",
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Deadlines that cost money or coverage when missed
Each line is the agency's own rule, with the source id it was read from on 9 October 2026.
Program
Rule
Days
Counted from
Source
B045
Crisis assistance not later than 48 hours after a household applies for energy crisis benefits, if eligible
not stated as a number
the time the household applies
s_lii_42usc8623_48
B045
Crisis assistance not later than 18 hours after a household applies, if eligible and in a life-threatening situation
not stated as a number
the time the household applies
s_lii_42usc8623_18
Documents to gather
Only documents an official page names are listed.
The disconnect notice or termination notice from the utility (B045; s_csd_ecip)
The utility bill and proof of household income; the local energy agency determines eligibility (B045; s_csd_local_agency)
42 U.S.C. 8623(c) Energy crisis intervention — Legal Information Institute (Cornell Law School), text of the United States Code“not later than 48 hours after a household applies for energy crisis benefits, provide some form of assistance that will resolve the energy crisis”
Low Income Home Energy Assistance Program: California 2-1-1 — California Department of Community Services and Development“2-1-1 is a free and confidential service that helps people across North America find the local resources they need. Residents can call 24 hours a day, 7 days a week.”
CARE/FERA Program — California Public Utilities Commission“Low-income customers enrolled in the CARE program receive:”
CARE/FERA Program: how to apply — California Public Utilities Commission“To request an application form or for more information, please contact your utility company or visit their websites.”
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"## What happens when a utility sends a shutoff notice\n\nA disconnect notice is the situation LIHEAP's Energy Crisis Intervention Program is for (s_csd_ecip). Federal law gives the program 48 hours from the application to provide help that resolves the crisis, or 18 hours when the household is in a life-threatening situation (s_lii_42usc8623_48, s_lii_42usc8623_18). The utility itself runs CARE, a 30 to 35% electric and 20% gas discount for income-qualified customers (s_cpuc_care_discount). 2-1-1 finds other local help at any hour (s_csd_211).",
{
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"title":"First actions, in order",
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"## Deadlines that cost money or coverage when missed\n\nEach line is the agency's own rule, with the source id it was read from on 9 October 2026.\n\n| Program | Rule | Days | Counted from | Source |\n|---|---|---|---|---|\n| B045 | Crisis assistance not later than 48 hours after a household applies for energy crisis benefits, if eligible | not stated as a number | the time the household applies | s_lii_42usc8623_48 |\n| B045 | Crisis assistance not later than 18 hours after a household applies, if eligible and in a life-threatening situation | not stated as a number | the time the household applies | s_lii_42usc8623_18 |",
"## Documents to gather\n\nOnly documents an official page names are listed.\n\n- The disconnect notice or termination notice from the utility (B045; s_csd_ecip)\n- The utility bill and proof of household income; the local energy agency determines eligibility (B045; s_csd_local_agency)",
"## Programs this event opens\n\n- [[california-liheap]] (B045): LIHEAP's Energy Crisis Intervention Program helps low-income households in a crisis, for example a household with a 24-48 hour disconnect notice or service termination from its utility. (s_csd_ecip)\n- [[california-care-energy-discount]] (B043): Low-income customers enrolled in CARE receive a 30 to 35% discount on the electric bill and 20% on the natural gas bill; the utility takes the application. (s_cpuc_care_discount)\n- [[california-211]] (B067): 2-1-1 is a free and confidential service that helps people find local resources, by phone 24 hours a day. (s_csd_211)",
"![[california-liheap]]\n\n![[california-care-energy-discount]]\n\n![[california-211]]",
"## How this page works\n\nThis page is one JSON object. The page, the Markdown and the machine copy at [/a/california-life-event-utility-shutoff-notice.json](https://miscsubjects.com/a/california-life-event-utility-shutoff-notice.json) are three views of it. Its `facts` hold the event, the first actions in order with each agency's deadline, the deadlines, the documents, the programs the event opens with the rule that opens each, and the canonical facts to collect. Every deadline and every eligibility line carries a source id; each source carries the exact words copied from the official page on 9 October 2026. A value no official page states is written UNKNOWN. The model's context is served at [/a/california-life-event-utility-shutoff-notice/context](https://miscsubjects.com/a/california-life-event-utility-shutoff-notice/context). The model has no tools and submits nothing to any agency; the agency decides. The programs and the event come from [[california-benefits-graph|the California benefits graph]].",
"## Official addresses\n\n- Energy crisis help: [CSD LIHEAP](https://www.csd.ca.gov/Pages/LIHEAPProgram.aspx), which lists the local energy agency for each county\n- CARE and FERA discounts: [CPUC CARE/FERA Program](https://www.cpuc.ca.gov/industries-and-topics/electrical-energy/electric-costs/care-fera-program); utility assistance lines from that page: PG&E 866-743-2273, Edison 866-675-6623, SDG&E 800-411-7343, SoCalGas 800-427-2200\n- Local help: dial 2-1-1\n- The federal crisis rule: [42 U.S.C. 8623](https://www.law.cornell.edu/uscode/text/42/8623)"
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"accent_soft":"rgba(0,113,227,0.08)",
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"code_bg":"#f5f5f7",
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"json_ink":"#e6e1d4",
"json_key":"#7fd3c3",
"json_string":"#e9c46a",
"json_number":"#f4a261",
"json_bool":"#c792ea",
"json_null":"#928d7e",
"json_punct":"#6b6759",
"json_bar":"#0e1512",
"kind_badge_bg":"#0e6e60",
"kind_badge_ink":"#ffffff"
},
"color_dark": {
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"sheet_bg":"#1d1d1f",
"ink":"#f5f5f7",
"soft":"#d2d2d7",
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"json_ink":"#e6e1d4",
"json_key":"#7fd3c3",
"json_string":"#e9c46a",
"json_number":"#f4a261",
"json_bool":"#c792ea",
"json_null":"#757062",
"json_punct":"#5d665f",
"json_bar":"#060807",
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"kind_badge_ink":"#0b0f0d"
},
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"mono":"ui-monospace,SFMono-Regular,\"SF Mono\",Menlo,Consolas,monospace",
"google_fonts":""
},
"size": {
"body":"17px",
"small":"17px",
"eye":"17px",
"lead":"17px",
"h1":"52px",
"h2":"34px",
"h3":"22px",
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},
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},
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"head":"700",
"body":"400",
"strong":"700",
"eye":"700"
},
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},
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},
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},
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},
"motion": {
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}
}
},
"page":"https://miscsubjects.com/a/california-life-event-utility-shutoff-notice",
"json":"https://miscsubjects.com/a/california-life-event-utility-shutoff-notice.json",
"markdown":"https://miscsubjects.com/a/california-life-event-utility-shutoff-notice.md",
"theme":"https://miscsubjects.com/article-theme.json",
"calls": [
{
"what":"this article as a page (no key)",
"method":"GET",
"url":"https://miscsubjects.com/a/california-life-event-utility-shutoff-notice",
"headers": {}
},
{
"what":"this article as its object (no key)",
"method":"GET",
"url":"https://miscsubjects.com/a/california-life-event-utility-shutoff-notice.json",
"headers": {}
},
{
"what":"this article as Markdown (no key)",
"method":"GET",
"url":"https://miscsubjects.com/a/california-life-event-utility-shutoff-notice.md",
"headers": {}
},
{
"what":"the object with its hash, drafts too",
"method":"GET",
"url":"https://miscsubjects.com/api/jarticles/california-life-event-utility-shutoff-notice",
"headers": {
"x-sheets-key":"$(cat /Users/cyrusmassoumi/.misc-sheets-key)"
}
},
{
"what":"one piece and that piece’s hash",
"method":"GET",
"url":"https://miscsubjects.com/api/jarticles/california-life-event-utility-shutoff-notice/at?path=facts",
"headers": {
"x-sheets-key":"$(cat /Users/cyrusmassoumi/.misc-sheets-key)"
}
},
{
"what":"grep: every key or value that matches, with the path to change it",
"method":"GET",
"url":"https://miscsubjects.com/api/jarticles/california-life-event-utility-shutoff-notice/grep?q=owner",
"headers": {
"x-sheets-key":"$(cat /Users/cyrusmassoumi/.misc-sheets-key)"
}
},
{
"what":"change pieces (set, merge, delete, append, insert, move); if-match is the hash",
"method":"PATCH",
"url":"https://miscsubjects.com/api/jarticles/california-life-event-utility-shutoff-notice",
"headers": {
"x-sheets-key":"$(cat /Users/cyrusmassoumi/.misc-sheets-key)",
"content-type":"application/json",
"if-match":"<hash from the read>"
},
"body": {
"ops": [
{
"op":"set",
"path":"facts.example",
"value":1
}
]
}
},
{
"what":"replace the whole object",
"method":"PUT",
"url":"https://miscsubjects.com/api/jarticles/california-life-event-utility-shutoff-notice",
"headers": {
"x-sheets-key":"$(cat /Users/cyrusmassoumi/.misc-sheets-key)",
"content-type":"application/json",
"if-match":"<hash>"
},
"body": {
"slug":"california-life-event-utility-shutoff-notice",
"title":"…"
}
},
{
"what":"fetch every source, hash what came back and check the quote is in it",
"method":"POST",
"url":"https://miscsubjects.com/api/jarticles/california-life-event-utility-shutoff-notice/verify",
"headers": {
"x-sheets-key":"$(cat /Users/cyrusmassoumi/.misc-sheets-key)",
"content-type":"application/json"
},
"body": {}
},
{
"what":"an Obsidian-style command",
"method":"POST",
"url":"https://miscsubjects.com/api/jarticles/cli",
"headers": {
"x-sheets-key":"$(cat /Users/cyrusmassoumi/.misc-sheets-key)",
"content-type":"application/json"
},
"body": {
"command":"backlinks",
"file":"california-life-event-utility-shutoff-notice"
}
}
]
}